About this opportunity
AI summaryHigher Health requests proposals to design, set up, implement, integrate, support, and hand over a WhatsApp-based access channel for digital risk assessments. The selected contractor will configure a WhatsApp Business Platform solution that integrates into the existing Microsoft Power Platform backbone without replacing it. Work will be performed offsite, and pilot readiness is preferred within eight weeks of contract award. Eligibility is restricted to South African organizations. Bidders must submit their proposals digitally via email to [email protected] or online by November 12, 2026. Submissions must include a pricing proposal, a completed compliance matrix, and a valid B-BBEE verification certificate or affidavit if applicable.
Buyer and opportunity details
- Client
- HIGHER HEALTH
- Solicitation No.
- HH-ICT-WRA-2026/01
Scope of work
- Provision and configuration of WhatsApp Business Platform, account/number arrangements, Meta/BSP setup and channel services
- Design of a WhatsApp-appropriate student journey for approximately 17 risk assessments
- Configuration of assessment interactions, question routing, response validation, interruption/resume handling, submission acknowledgement and processing-status messaging
- Secure near-real-time integration with existing Higher Health Microsoft Power Platform assessment environment
- Delivery through WhatsApp of personalised PDF feedback documents generated by Higher Health assessment engine
- Usage, completion/drop-off, message/document delivery, cost, failed transaction and operational reporting
- End-to-end testing and controlled pilot including integration, processing status, document delivery and retry scenarios
- Initial production support, technical/operational documentation, knowledge transfer and handover services
How proposals are evaluated
| Criterion | Weight / scoring |
|---|---|
| Technical suitability and fit for the WhatsApp Business Platform | Not specified |
| Quality of proposed WhatsApp interaction model and student experience | Not specified |
| Ability to integrate cleanly with and preserve the existing HH Power Platform assessment backbone | Not specified |
| Quality of assessment journey design, interruption/resume and feedback-delivery approach | Not specified |
| Integration capability with Microsoft Power Platform/Dataverse/Power Automate | Not specified |
| Proportionate security, POPIA, data minimisation and governance maturity | Not specified |
| Reporting, monitoring and audit capability | Not specified |
| Implementation plan, pilot approach and delivery risk | Not specified |
| Handover quality, maintainability and optional support capability | Not specified |
| Cost effectiveness, transparency and long-term sustainability | Not specified |
| Vendor experience, references and degree of avoidable vendor lock-in | Not specified |
Minimum qualifications
- Suitably qualified WhatsApp Business Platform, mobile engagement and systems integration service providers
- Evidence of relevant WhatsApp Business Platform, WhatsApp Flows/mobile engagement and systems integration experience
Documents to include with your response
- Technical proposal
- Pricing proposal
- Company profile
- Relevant references
- Completed compliance matrix in Appendix B
- Assumptions and exclusions
- Company registration documents indicating list of shareholders
- Valid bank account confirmation or proof of banking details
- Valid original tax clearance certificate or SARS PIN
- Valid VAT registration certificate, if applicable
Key dates
- Issue Date
- 30/10/2026
- RFQ Clarifications due
- 6 November 2026
- Proposal Due Date
- 12/11/2026
- Target Pilot Go-Live
- pilot readiness within 8 weeks of contract award, subject to agreed dependencies
How to submit
- Method
- Instructions
- Submissions must be sent to the procurement email address stated in the RFP.
Contract details
- Insurance and bonding
- Details of professional indemnity and cyber liability insurance or equivalent cyber risk cover held by the bidder, including the level of cover where applicable.