About this opportunity
AI summaryCapital City Partnership seeks a supplier to provide, support, maintain, and develop a multi-authority regional Customer Relationship Management and Management Information System. The system must support employability and skills services across the Edinburgh and South East Scotland City Deal area, maintain continuity of service, and deliver a secure, configurable platform for service delivery and reporting. Only onshore UK organizations are eligible to bid, and the work will be performed offsite. Bidders must submit completed Appendices C, D, and E along with details of at least two current live customers via Public Contracts Scotland, email, or online by midday at 12:00 on 11 January 2027. Evaluations will follow the Most Economically Advantageous Tender approach, weighted 70% for quality and 30% for evaluated price based on a two-year fixed pricing period. The buyer will award the contract to the bidder achieving the highest overall combined score, though it reserves the right not to award.
Buyer and opportunity details
- Client
- Capital City Partnership
- Solicitation No.
- CCP-CRM-MIS-2026
Scope of work
- Participant and case management
- Employer engagement management
- Programme and service delivery management
- Operational, management, and strategic reporting
- Administration, security, and system configuration
- Cloud hosting, infrastructure, resilience, and backup services
- Service desk support and incident management
- Product development, enhancements, and data migration
How proposals are evaluated
| Criterion | Weight / scoring |
|---|---|
| Functional Requirements (Appendix C) | 25% |
| Technical Requirements (Appendix E) | 10% |
| Mobilisation and Continuity of Service (Appendix E) | 10% |
| Service Management (Appendix E) | 10% |
| Continuous Improvement, Product Roadmap and Innovation (Appendix E) | 15% |
| Price (Appendix D) | 30% |
Minimum qualifications
- Must be a single legal entity
- Must have an established, mature and supported software solution (not bespoke)
- Details of at least two current live customers using the proposed solution
Documents to include with your response
- Completed Appendix E – Quality Response Template (including Tender Declaration at section E.7)
- Completed Appendix C – Functional Requirements Schedule
- Completed Appendix D – Pricing Schedule
- Details of at least two current live customers using the proposed solution
- Supporting evidence provided in accordance with Appendix E.6
- Information, declarations or response fields required through PCS
Key dates
- Deadline for Clarification Questions
- 27 November 2026
- Responses to Clarification Questions Issued
- 4 December 2026
- Tender Submission Deadline
- 11 January 2027 Midday (12:00)
- Tender Evaluation
- 12 January 2027 – 12 February 2027
- Evaluation Moderation, Due Diligence and Demonstrations
- 15 February 2027 - 5 March 2027
- Intention to Award Notification
- 8 March 2027
- Contract Award
- 19 March 2027
How to submit
- Method
- Electronic via Public Contracts Scotland (PCS)
- Instructions
- Submitted in accordance with instructions issued through Public Contracts Scotland (PCS) by 11 January 2027 midday.
Contract details
- Term
- Initial period of four (4) years
- Place of performance
- United Kingdom (all data must be hosted within the United Kingdom)
- Insurance and bonding
- Employers' Liability Insurance of not less than £5,000,000; Public Liability Insurance of not less than £5,000,000; Professional Indemnity Insurance of not less than £1,000,000; Cyber Insurance of not less than £1,000,000
- Funding
- Scottish Government Shared Measurement Framework for No One Left Behind employability funding