24x7x365 Phone Crisis Answering, Screening, and Triage Services

The Agency requires a vendor to provide continuous 24/7/365 telephone crisis answering, screening, triage, supportive intervention, and referral or dispatch services for individuals seeking assistance with mental health, substance use, and developmental disability crises. The contractor must handle designated crisis lines, after-hours coverage, and overflow routing, ensuring callers receive a response within fifteen minutes and immediately escalating emergencies to the Agency on-call clinician. Work will be performed offsite, and eligibility is limited to onshore United States organizations only. The contract period will run for one year, and all questions must be submitted no later than November 20, 2026.