About this opportunity
AI summaryWashington County requests responses from qualified vendors to provide a centralized enterprise case management software system for its Department of Human Services. The sought platform must offer a secure, person-centered system that connects human services, behavioral health, and housing and homelessness services, while facilitating coordination with justice-system partners and other authorized entities. Eligible applicants must be US-based organizations and include a certification of nonprofit status with their submissions. Vendors must mail or deliver one unbound original and two copies of their sealed response to the Office of the County Controller by 11:00 AM Prevailing Time on November 16, 2026. Applicants may email clarification and technical requests to purchasing and human services contacts, which the county will answer via addenda posted on its official website.
Buyer and opportunity details
- Client
- Washington County
- Solicitation No.
- 111626-ECM RFI
Scope of work
- Centralized, hosted Enterprise Case Management (ECM) software platform
- Support full case management lifecycle including intake, assessments, eligibility, enrollment, referrals, and service planning
- Configurable workflows, automated tasks, alerts, notifications, and outcomes tracking
- Client-facing secure portals or mobile-accessible functionality for document submission and communication
- Interoperability and secure data exchange with CWIS, HCSIS, HMIS, behavioral health, EHR, and benefits systems
- Modern APIs, configurable interfaces, and data-exchange standards
- Security, privacy, and governance capabilities including role-based access controls, encryption, audit trails, and consent management
- HIPAA-compliant, person-centered technology platform connecting human services, behavioral health, and housing services
How proposals are evaluated
| Criterion | Weight / scoring |
|---|---|
| Past Performance | Not specified |
Minimum qualifications
- Certification of nonprofit status
- Merchant dealing in the goods and services on which they bid
- Demonstrated knowledge, experience, skill, and capital to execute the contract
Documents to include with your response
- Information/Qualifications Response (Vendor Supplied)
- Signature Page
- Anti-Collusion Affidavit
- W-9 or Form 1099
- Acceptance Terms of Submission
- Certification of nonprofit status
- Certificate of Insurance (COI) naming the County as additional insured
- Copy of all bulletins/addenda issued
Key dates
- RFI document obtained on or before
- Wednesday, October 28th 2026
- RFP Release
- October 28th 2026
- RFI/RFP Deadline
- November 16th 2026 – 11:00 A.M.
- Award Announcement
- Q4 2026
How to submit
- Method
- Sealed hard copy submission and subsequent email submission
- Instructions
- Mailed or delivered to the Office of the County Controller, 95 West Beau Street, Suite 505 (or Suite 430), Washington, PA 15301. Must contain one unbound original and two copies. Following the 11:00 A.M. deadline, additionally submit via email to [email protected].
Contract details
- Insurance and bonding
- Current Certificate of Insurance (COI) naming the County as additional insured; Cyber Liability Insurance (covering privacy violations, information theft, damages) or Multi-Factor Authentication (MFA) safeguards if interfacing with County network.
- Funding
- The Opioid Settlement Fund