About this opportunity
AI summaryThe City of Raytown, Missouri, requests proposals for Managed IT Services and Cybersecurity Services for a three-year contract term. Selected vendors will collaborate with the city's on-staff IT manager to deliver proactive solutions, which include remote backup, strategic technology planning, 24/7 help desk and network monitoring, technical support, configuration, PC deployment, event log management, and modern cybersecurity implementations such as multi-factor authentication. Firms may submit proposals for either Managed IT Services, Cybersecurity Services, or a combined response. Bidders must email questions to [email protected] by November 11, 2026. Sealed hard-copy proposals must arrive at Raytown City Hall by November 20, 2026, at 10:00 a.m. CST, ahead of the December 15, 2026 contract award notification. Evaluations will assess proposals based on criteria including industry expertise and experience, previous relevant experience, vendor experience managing IT services, and cost effectiveness. Vendors must provide corporate information, three customer references, a migration work plan, and a current price fee schedule projecting fees through the three-year term.
Buyer and opportunity details
- Client
- City of Raytown
Scope of work
- Proactive IT management and 24/7 network, router, firewall, switch, and email monitoring
- 24x7 help desk services, incident management, and remote user technical support
- IT infrastructure maintenance, server management, and hardware/software life cycle management
- Disaster recovery planning, execution, and remote backups with tested recovery processes
- Endpoint Detection & Response (EDR) and Multi-factor authentication (MFA)
- Security Information & Event Management (SIEM) monitoring with regular vulnerability scanning and remediation
- Annual penetration testing or equivalent assessment and incident response planning
- Managed Detection & Response (MDR) and 24/7 Incident Response (IR) triage, containment, forensics, and recovery
How proposals are evaluated
| Criterion | Weight / scoring |
|---|---|
| Understanding of the City's Needs | Not specified |
| Proactive IT Approach | Not specified |
| Performance Metrics | Not specified |
| Vendor Experience | Not specified |
| Cost Effectiveness | Not specified |
Minimum qualifications
- Ability to work with secure data systems including MSHP mules, Tyler Technologies INCODE, Energov, and other governmental software
- Experience in transitioning clients to public or private cloud technology
- Staff certifications appropriate for assigned team members
- Microsoft Partners
Documents to include with your response
- Corporate information responses regarding business history, employee counts, full-time vs. contract staff, and subcontracting details
- Details of three current customer accounts similar in scope and requirements to the City of Raytown
- Qualifications and details of ability to work with governmental software and secure data systems
- Certifications of staff assigned to the service team
- Proposed migration work plan detailing key activities, timing, resource requirements, deliverables, and milestones
- Responses describing experience with listed value-added services
- Technical support descriptions covering request process, escalation, support hours, response times, staffing, and help desk location
- Cost proposal including per-user fee breakdown, price fee schedule, 3-year fee increase plan, equipment markup, and financing programs
Key dates
- RFP Issued
- 10-30-2026
- Questions Deadline
- 11-11-2026
- Submission Deadline
- November 20, 2026, at 10:00 a.m. CST
- RFP Opening Date
- 11-20-2026
- Contract Award Notification
- 12-15-2026
How to submit
- Method
- Sealed hard copy
- Instructions
- Submit in a sealed envelope to Raytown City Hall, Attn City Clerk, 10000 E 59th Street, Raytown, MO 64133 before the deadline.
Contract details
- Term
- Three (3) years
- Place of performance
- Raytown, MO