About this opportunity
AI summaryGeorgia Legal Services Program requests proposals from experienced consultants to conduct a business process analysis of its applicant intake system. The selected contractor will evaluate the full applicant journey from initial contact through the intake interview, review existing practices and tools, deliver a findings report with actionable recommendations and metrics, and guide a pilot project in one improvement area. Eligibility is restricted to onshore United States organizations performing work offsite, with a total budget of up to $35,000 funded by the Legal Services Corporation. Interested vendors must submit written questions to Heidi Behnke by November 11, 2026, and email their completed proposals to [email protected], with all project work concluding no later than September 30, 2027.
Buyer and opportunity details
- Client
- Georgia Legal Services Program
Scope of work
- Comprehensive evaluation of GLSP's intake system through which an individual first contacts and applies for assistance
- Review of GLSP's intake practices, tools, policies, and workflows
- Report on findings, actionable recommendations for improvement, and suggested performance metrics
- Guidance on a pilot project in one area of improvement based on report findings
How proposals are evaluated
| Criterion | Weight / scoring |
|---|---|
| Understanding of GLSP’s mission and strategic needs | Not specified |
| Demonstrated commitment to efficient, continuous, and timely communication about project and on-time project delivery | Not specified |
| The extent to which the response addresses the intake assessment and recommendation needs identified in the RFP | Not specified |
| Respondent’s approach and methods are clear, well-structured, and strategic | Not specified |
| Experience working with legal aid organizations or other nonprofit organizations | Not specified |
| Demonstration of qualifications and resources necessary to undertake this project | Not specified |
| Proposed budget is transparent and justified | Not specified |
| Successful completion of similar projects | Not specified |
| Past performance working with GLSP, if applicable | Not specified |
| Response is presented in a clear, organized, and logical manner | Not specified |
Minimum qualifications
- At least 2 examples of prior intake assessments completed within the last 5 years
Documents to include with your response
- Contact information and company history, including legal status and litigation disclosure
- Statement of hourly rate, project billing rate, and/or compensation requirements
- Statement guaranteeing response constitutes a firm offer valid for 60 days following receipt of proposal
- Project overview summary, including number of team members
- Detailed explanation of how intake process assessment needs will be addressed
- List of project deliverables with detailed timeline for deliverables, check-ins, and overall completion
- Explanation of policies governing use of AI, if applicable
- Detailed budget breaking out expenses per line item with total estimated cost
- Description of experience, intake assessment process, and project management methodologies
- Three references from clients for whom similar projects have been completed
Key dates
- Date Posted
- Nov. 3, 2026
- Date by Which to Submit Questions
- Nov. 11, 2026
- Date by Which GLSP will Post Answers
- Nov. 13, 2026
- Date for Final Proposal Submissions
- Nov. 22, 2026
- Date for Vendor Decisions
- Dec. 7, 2026
- Date for Signature of Final Contract Projects Below $25,000
- Dec. 11, 2026
- Date for Signature of Final Contract Projects Exceeding $25,000
- Jan. 8, 2026
How to submit
- Method
- Instructions
- Submit completed proposals to Heidi Behnke.
Contract details
- Term
- Projects must be completed no later than September 30, 2027.
- Estimated value
- $35,000
- Funding
- Legal Services Corporation (LSC)