Personal Care Attendant Identification Card Production, Distribution, and Customer Assistance Services

The buyer seeks a vendor to provide personal care attendant (PCA) identification card services for an authority in Boston, MA. The selected contractor must process card requests, handle physical card production and envelope specifications, and securely distribute and mail cards with appropriate safeguards. Performance of the work will take place onsite. Contractors must also deliver quality assurance, reporting, administrative services, and customer support via telephone and email in multiple languages to serve consumers and surrogates. Eligibility is limited to onshore U.S. organizations only. Interested vendors must submit all questions no later than November 18, 2026, and the buyer is currently looking for proposals.