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RFP opportunity

Washington County Electronic Premises Security Card Access System Maintenance, Support, and Repair

Submission deadlineNov 20, 2026See documents for time and submission instructions
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About this opportunity

AI summary

Washington County requests proposals for electronic premises security card access maintenance, support, and repair services. The contractor will maintain and repair the county's electronic access control system, covering Software House C•CURE 9000 software, iSTAR controllers, HID readers, Indala credentials, and related door hardware, as well as installing new access-controlled doors on request. Only onshore United States organizations are eligible to submit proposals for this onsite work. Contractors must submit proposals via email by November 20, 2026, at 4:00 CST, formatted as a single combined document with a separate fee schedule. All questions must be submitted no later than November 11, 2026. An evaluation committee will first review proposals for compliance with mandatory submission requirements and then score compliant responses. Evaluation criteria include qualifications and experience worth 40 points, expressed understanding of the services and requirements, and cost worth 20 points, with the highest-scoring contractor selected.

Buyer and opportunity details

Client
Washington County

Scope of work

  • Software House C•CURE 9000 software support and upgrades
  • Hardware repair and replacement for controllers, HID readers, and door-side devices
  • Preventive maintenance and annual lifecycle review reports
  • Credential supply and programming for Indala proximity cards and fobs
  • Help desk and 24/7/365 emergency response
  • Documentation and administrator/operator training
  • New access-controlled door installations
  • System transition and data migration

How proposals are evaluated

CriterionWeight / scoring
Expressed understanding of the services and requirements of the RFP40
Qualifications and Experience40
Cost20

Minimum qualifications

  • Authorized Software House (Johnson Controls) C•CURE dealer/integrator in good standing
  • Authorized HID Global partner able to purchase and program Indala and iCLASS credentials
  • At least two assigned technicians and dedicated programmer with current C•CURE 9000 and iSTAR factory certifications
  • Minimum of five years supporting C•CURE 9000 systems of similar size and complexity
  • Three references for comparable C•CURE support contracts within the past three years
  • Maintain a service office within 50 miles / 60 minutes of each site
  • Hold all required state/local licenses including low-voltage licensure
  • Maintain a Software House Software Support Agreement (SSA) channel

Documents to include with your response

  • Cover Letter
  • Qualifications and Experience documentation
  • Current Software House authorization letter
  • Technician and programmer factory certificates
  • Artificial Intelligence use description
  • Appendix A – County Standard Terms and Conditions
  • Appendix B – Technology Security, Risk, & Compliance Questionnaire
  • Appendix C – Vendor/Contractor Information Technology Usage Agreement
  • Appendix D – Criminal Justice Information Systems Addendum
  • Appendix E – References (three references)

Key dates

RFP Release Date
11/4/26
Questions Due
11/11/26 at 4:00 pm CST
Addendum Release Date
11/13/26
Proposals Due
11/20/26 at 4:00 CST
Notification of Award
11/25/26
Commencement Date
1/1/27
Completion Date
12/31/31

How to submit

Method
Electronic via email
Instructions
Sent to [email protected] with subject line 'Card Access'. Proposal must be combined as one document with font no smaller than 11-point, except for the separate fee schedule PDF.

Contract details

Term
Commencement Date 1/1/27 to Completion Date 12/31/31 (maximum of five years)
Estimated value
Not to exceed $175,000 over a maximum of five years
Place of performance
Washington County, Minnesota (including Washington County Government Center and county sites)
Insurance and bonding
Commercial General Liability with Washington County listed as additional insured; limits can be met using primary coverage in conjunction with umbrella/excess liability; hired and non-owned auto coverage required; proof of valid insurance certificate must be maintained on file throughout the contract term.
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