South Africa - Sasria Microsoft Teams Phone and Dynamics 365 Contact Centre Solution

Sasria requires an enterprise-grade IP telephony and contact centre solution using Microsoft Teams Phone and Microsoft Dynamics 365 Contact Center. The scope requires end-to-end deployment, configuration, ongoing support, and migration of roughly 188 user licences and 188 direct inward dial numbers. The contractor must support four receptionists, five supervisors, and twenty-one agents, while delivering multi-channel communications, Guidewire claims system integration, reporting, security hardening, and disaster recovery. Only onshore South African organizations are eligible to bid, and the work will occur offsite. The buyer anticipates a five-year contract period. Prospective bidders must submit all clarification questions no later than November 23, 2026.