About this opportunity
AI summaryThe State of Tennessee Department of Environment and Conservation seeks a contractor to deliver an integrated, internet-based central reservation, registration, and retail point-of-sale system. The platform must support campsite, cabin, and day-use reservations, retail point-of-sale, marina operations, event registrations, and customer relationship management across seventy state parks. Additionally, the solution must provide administrative tools, dynamic pricing capabilities, and spatial data collection. Only onshore United States organizations are eligible to bid, and performance of work is offsite. Respondents must obtain three references from non-State employees and submit them either sealed inside the technical response or emailed directly to the Solicitation Coordinator. The State will host a pre-proposal meeting on November 16, 2026, and all questions must arrive no later than November 30, 2026.
Buyer and opportunity details
- Client
- State of Tennessee, Department of Environment and Conservation
- Solicitation No.
- 32701-26-331
Scope of work
- Reservations for campsites, cabins, and day-use facilities
- Retail point-of-sale system
- Marina operations including docks, contracts, and boat rentals
- Event and program registrations
- Customer relationship management for visitor data and communications
- Secure payment processing supporting cards, gift cards, and digital wallets
- Comprehensive implementation support including data migration and training
- Maintenance, disaster recovery plan, and 24/7 help desk support
How proposals are evaluated
| Criterion | Weight / scoring |
|---|---|
| General Qualifications & Experience | Not specified |
| Technical Qualifications, Experience & Approach | Not specified |
| Cost Proposal | Not specified |
Minimum qualifications
- Demonstrated proven implementations in similar state, provincial, or regional park systems
- References from at least three comparable projects
- Designated liaison with at least three years of professional experience in parks and recreation
- Designated liaison with demonstrated experience managing projects of similar scope and complexity
Documents to include with your response
- Technical Response
- Cost Proposal
- Statement of Certifications and Assurances (Attachment 6.1)
- Conflict of interest statement
- Current bank reference in the form of a signed standard business letter
- Affirmation of Section D.32 Insurance requirements
- Completed Reference Questionnaires from three different persons
Key dates
- Pre-proposal meeting
- November 16, 2026
- Written Questions & Comments Deadline
- November 30, 2026
How to submit
- Method
- Encouraged to submit digitally; sealed submissions also accepted
- Instructions
- Responses consist of a separately packaged Technical Response and Cost Proposal. Technical responses must use standard 8 1/2 x 11 inch pages, 12 point font, numbered pages, and contain no cost or pricing information.
Contract details
- Place of performance
- Offsite
- Insurance and bonding
- Commercial General Liability with limits not less than $1,000,000 per occurrence and $2,000,000 general aggregate; Workers' Compensation and Employer Liability insurance as required by state statutes. Policies must be rated A- / VII or better by A.M. Best.