About this opportunity
AI summaryThe World Health Organization Regulation and Prequalification Department seeks a vendor to establish a Long Term Agreement for website design, development, hosting, support, maintenance, and troubleshooting services using Drupal CMS. The selected vendor will maintain Drupal core, modules, themes, and dependencies, apply security patches, implement minor layout and template enhancements, correct defects, support Oracle SOA Middleware integration with ePQS, conduct testing, and provide periodic service reports. Global proposers are eligible to bid, and the work will be performed offsite. Vendors may submit proposals digitally by email or online until December 1, 2026, at 12:00 midnight UTC +1. Evaluation includes a preliminary completeness check, minimum eligibility and qualification reviews, weighted technical scoring, and a financial evaluation.
Buyer and opportunity details
- Client
- World Health Organization
- Solicitation No.
- WHO-SHQ-RFP-26-2039-LTA
Scope of work
- Support and continued maintenance of PQ Website
- Participate in discussions with WHO/IMT infrastructure for hosting PQ Website
- Analyze and implement changing requirements requested by PQ Teams
- Resolution of Website issues and database refreshers
- Maintain and update Drupal core, modules, themes, libraries, and custom components
- Provide second-level technical support, incident troubleshooting, and defect resolution
- Maintain API-based integrations and product field mappings with external systems
- Provide periodic reports on service delivery, website performance, and security updates
How proposals are evaluated
| Criterion | Weight / scoring |
|---|---|
| Technical Evaluation Criteria | 70% |
| Financial Evaluation Criteria | 30% |
Minimum qualifications
- Proof of registration or accreditation in the form of licenses
- No conflict of interest and no involvement in bankruptcy or corrupt/fraudulent activities
- No consistent history of court or arbitral award decisions against the vendor
- At least four years of proven experience supporting and maintaining production Drupal websites
Documents to include with your response
- Annex A: Letter of Intent
- Annex B: Confidentiality Undertaking
- Annex C: Proposal Completeness Form
- Annex D: Information about the vendor and format of technical proposal
- Annex E: Acceptance form (Format of Financial Proposal)
- Annex F: Self Declaration Form
- Annex G: Joint Venture/Consortium/Association Information (if applicable)
- Annex J: PRS minimum operating standards checklist for contractors
- Appendix-1: Cybersecurity RFP recommendations
- Appendix-2: WHO Accessibility Questionnaire
Key dates
- Issued on
- Friday, November 6, 2026
- Letter of Intent due
- Friday, November 20, 2026, 12:00 midnight, Geneva (UTC+1)
- Requests for clarification due
- Friday, November 20, 2026, 12:00 midnight, Geneva (UTC+1)
- Closing date
- Tuesday, December 1, 2026, 12:00 midnight, UTC +1 Hour
How to submit
- Method
- Via UNGM e-tendering portal or email
- Instructions
- Technical proposal must be separated from financial proposal and include an Executive Summary not exceeding 2 pages, with valid pricing in US Dollars.