About this opportunity
AI summaryPalm Beach County Public Safety Department and the Palm Beach County Sheriff's Office seek information regarding the replacement, operation, and maintenance of a video visitation system for correctional facilities. The county requests solutions covering remote video visitation, onsite kiosks, attorney support, secure messaging, automated monitoring, video analytics, and pricing structures to determine whether the system can operate at no direct cost to the county. Only onshore US organizations are eligible to respond. Vendors must submit questions via email by 5:00 p.m. EDT on November 17, 2026, and deliver final PDF responses by November 30, 2026.
Buyer and opportunity details
- Client
- Palm Beach County Public Safety Department
- Solicitation No.
- 2027-001
Scope of work
- Remote video visitation capabilities
- Onsite video visitation kiosks
- Attorney and professional visitation support
- Secure messaging and document sharing
- Monitoring, recording, and audit capabilities
- Scheduling and visitation management
- System integration with inmate management systems
- 24/7 technical support, training, and maintenance
Minimum qualifications
- Experience supporting correctional facilities
- Experience supporting large inmate populations
- Financial stability and long-term viability
- Experience with inmate visitation systems
- Experience with infrastructure deployment in detention facilities
Documents to include with your response
- Executive Summary
- Company Profile
- Detailed Response to Requested Information
- Proposed Business Model
- References
- Sample Agreements or Terms of Service (if available)
- Supporting Documentation
- Exhibit A – Estimate of Cost
Key dates
- Questions due
- 5:00pm EDT on November 17th, 2026
- Responses due
- November 30, 2026
How to submit
- Method
- Instructions
- Responses must be in .pdf format and submitted to David Juhe, Procurement Manager, Palm Beach County Procurement Department via email to [email protected] AND [email protected].
Contract details
- Place of performance
- Palm Beach County, Florida