About this opportunity
AI summaryThe City of Lauderdale Lakes seeks qualified, licensed, and onshore US organizations to provide offsite emergency medical services debt collection services for delinquent EMS and ambulance transport receivables. The selected contractor must supply all personnel, software, equipment, and resources to handle account intake, debtor skip tracing, collection notices, patient assistance, payment processing, reconciliation, and reporting. The scope does not include original insurance claim submissions, medical coding, or supplemental payment consulting. Proposals require either a fixed fee per referred claim, a percentage of collected amounts, or both options for a three-year contract term. Interested vendors must attend a mandatory pre-proposal conference on November 13, 2026, at 12:00 pm, and submit questions by November 18, 2026, at 12:00 pm. Bidders must submit proposals digitally through the city's eProcurement portal by December 2, 2026, at 10:00 am.
Buyer and opportunity details
- Client
- CITY OF LAUDERDALE LAKES
- Solicitation No.
- RFP27-4911-03R
Scope of work
- Delinquent EMS and ambulance transport receivables collection
- Account intake, validation, review, and reconciliation
- Debtor-location research and skip tracing
- Collection correspondence, telephone contact, and patient assistance
- Administration of City-approved installment payment arrangements and financial-hardship referrals
- Payment processing, reconciliation, and fund remittance
- Electronic monthly and ad hoc reporting and secure City system access
- Implementation, transition planning, and return of accounts and records upon closeout
How proposals are evaluated
| Criterion | Weight / scoring |
|---|---|
| Collection to Referral Rate | 25 |
| Experience | 25 |
| Pricing Method | 20 |
| Reference | 20 |
| Location / Local Preference | 10 |
Minimum qualifications
- At least five (5) years of experience providing medical debt collection services, including EMS or ambulance transport accounts
- Maintain all business authorizations, registrations, and licenses required to perform the services
- Demonstrate knowledge of insurance-related patient responsibility and applicable collection restrictions
- Maintain sufficient trained personnel including a primary account manager and secondary operational contact
Documents to include with your response
- Tab 1: Signed brief statement of understanding and ability, confirming 90-day proposal validity
- Tab 2: Key Personnel/Project Management Team organizational chart, qualifications, and subcontractor info
- Tab 3: Specific Related Experience of the Firm with at least 3 references from the past 5 years
- Pricing Proposal
- Vendor Questionnaire
- Acknowledgment of all Addenda
- Certificates of Insurance
- Performance Bond and Payment Bond
Key dates
- RFP Published
- November 6, 2026
- Advertisement Dates
- November 8th, 2026 / November 12th, 2026
- Pre-Proposal Conference (Mandatory)
- November 13, 2026, 12:00pm
- Deadline for Questions
- November 18, 2026, 12:00pm
- RFP Close Date/Proposals Due
- December 2, 2026, 10:00am
- Bid Opening
- Wednesday, December 2, 2026, 10:00 am (America/New_York)
- Evaluation Committee Review
- December 9th, 2026 at 10AM
- Presentation (if applicable)
- December 18th, 2026 at 10AM (TENTATIVE)
- Anticipated Award Date
- January 26, 2027
How to submit
- Method
- Electronic via the City's eProcurement portal
- Instructions
- Submit via https://procurement.opengov.com/portal/lauderdalelakes. Hard copies are no longer accepted. Proposals must be organized into Tabs 1 through 9.
Contract details
- Term
- The contract period will be for three years.
- Place of performance
- Lauderdale Lakes, FL / Offsite
- Insurance and bonding
- Professional Liability Insurance; Comprehensive General Liability Insurance; Comprehensive Automobile Liability Insurance; Workers' Compensation and Employer's Liability Insurance per Florida law. City of Lauderdale Lakes must be named Additional Insured on general and auto policies with 30 days prior written notice of cancellation.