About this opportunity
AI summaryThe City of Norfolk seeks a consultant to provide employee satisfaction surveying, organizational assessment, benchmarking, and consulting services. The selected contractor must develop a research protocol with research-backed questions, execute surveys across multiple formats including digital devices and hard copies, maximize response rates, and analyze data to guide organizational improvements. Performance requires attending virtual meetings and completing deliverables on mutually agreed timelines under a five-year contract term. Eligibility is restricted to U.S. organizations performing work onsite. Interested offerors must submit all questions by November 20, 2026, and deliver completed proposals to the Office of the Purchasing Agent by 2:00 p.m. Eastern Time on November 25, 2026. The City will initially evaluate proposals based on submitted written materials covering price and technical capabilities.
Buyer and opportunity details
- Client
- City of Norfolk
- Solicitation No.
- 11292-0-2026/LW
Scope of work
- Develop a research protocol and survey execution strategy assessing employee engagement, organizational culture, and workplace climate
- Employ survey instruments across multiple modes and adaptive technologies including mobile devices, tablets, and paper and pencil
- Develop and implement an approved plan and communication strategy to maximize response rates and minimize nonresponse bias
- Attend city-scheduled virtual meetings with City leaders and submit weekly status reports during survey distribution
- Collect and analyze survey data using appropriate statistical methods outlined in the research protocol
- Write and submit the final research report within 60 days of closing the survey
- Prepare and give an in-person presentation to City leadership on survey findings
- Prepare and propose a listening strategy including options for ongoing employee feedback
How proposals are evaluated
| Criterion | Weight / scoring |
|---|---|
| Reference | 10 |
| Pricing | 15 |
Minimum qualifications
- Compliance with Chapter 24 (Licenses and Taxation) of the City of Norfolk Code regarding business licenses
- Authorized to transact business in the Commonwealth of Virginia as a domestic or foreign business entity under Title 13.1 or Title 50
- Certification regarding non-employment of unauthorized aliens under federal immigration law
- Certification regarding debarment, suspension, proposed debarment, and other responsibility matters
Documents to include with your response
- Executed RFP cover sheet (Page 1)
- Tab VI: Itemized Pricing Proposal
- Tab VIII: Attachment A (Anti-Collusion Statement)
- Tab VIII: Attachment B (Ethics in Public Contracting)
- Tab VIII: Attachment C (Nondiscrimination)
- Tab VIII: Attachment D (Certification Regarding Debarment, Suspension, Proposed Debarment, and Other Responsibility Matters)
- Tab VIII: Attachment E (Compliance with Federal Immigration Law)
- Tab VIII: Attachment F (Authorization to Transact Business in the Commonwealth of Virginia)
- Key Personnel one-page résumés
- Three (3) to five (5) project references
Key dates
- Issued
- 11/06/2026
- Questions due
- 5:00pm EST on 11/20/26
- Proposals due
- 11/25/26 2:00 p.m. Eastern Time
How to submit
- Method
- Electronic via the agency portal
- Instructions
- Submitted electronically through the Office of the Purchasing Agent electronic bid service provider website https://procurement.opengov.com/portal/norfolk. Page size 8 1/2 inch x 11 inch, single spaced, minimum 10-point font. Hard copy or e-mailed proposals will not be accepted.
Contract details
- Term
- five years
- Place of performance
- Norfolk, VA
- Insurance and bonding
- Commercial General Liability of not less than $1,000,000 each occurrence; Worker's Compensation per statutes and Employer's Liability of at least $500,000; Automobile/Motor Vehicle Liability of not less than $2 million combined single limit or bodily injury $1,000,000/person, $2,000,000/accident, property damage $100,000/accident; Professional/Errors & Omissions Liability of $1,000,000 each claim.