What the buyer needs
AI summaryThe City of Burnaby seeks a qualified Canadian contractor to provide strategic portfolio management implementation services across four phases covering demand management, portfolio and project management, resource management, and consultant timesheets. The selected vendor will deliver configuration, testing, documentation, end-user and technical training, data migration into ServiceNow, and ongoing post-go-live support. Eligible Canadian organizations must hold or obtain a valid City of Burnaby business license and submit proposals in English. Inquiries must be submitted through the bids&tenders platform no later than November 23, 2026. The buyer will evaluate compliant proposals using criteria that include qualifications and experience weighted at 30% and cost weighted at 25% for a one-year contract term.
Scope of work
- Implementation services including configuration, testing, training, documentation, and maintenance
- Data migration from SharePoint lists and Meisterplan into ServiceNow SPM
- Technical training for systems team and end-user hands-on workshops
- Quality assurance and testing support to validate solution design and functionality
- Review of out of the box reports and report customization if needed
- Post-go-live hypercare support and transition to ongoing operations
- Project management delivery throughout implementation
- Delivery of Quick Start Plan, documentation, and closeout materials
How proposals are evaluated
| Criterion | Weight / scoring |
|---|---|
| Qualifications and Experience | 30% |
| Proposed Work Program & Methodology | 35% |
| Cost | 25% |
| Value Added Offerings | 10% |
Minimum qualifications
- Five (5) years previous experience on projects of similar size, scope and nature
- Experience implementing SPM modules with at least three (3) relevant completed projects
- Good standing with WorkSafeBC
- Hold or obtain a valid Business License in the City of Burnaby prior to performing services
Documents to include with your response
- Title Page
- Table of Contents
- Executive Summary
- Company Profile
- Qualifications and Experience details and team curricula vitae
- Appendix E – Corporate References
- Business License confirmation
- Detailed fee schedule
- Methodology and work program
- Appendix G – Value Added Offerings
How to submit
- Method
- Electronic via the on-line bidding system
- Instructions
- Submitted online at https://burnaby.bidsandtenders.ca; marked RFP #215-10-26 Strategic Portfolio Management Implementation; hardcopy and faxed submissions are not permitted.