What the buyer needs
AI summaryWestchester Medical Center Health Network requires a comprehensive Enterprise Printer Service Management solution across all its hospitals, outpatient facilities, physician practices, administrative offices, and affiliated locations. The selected contractor must provide a fully managed print environment that covers assessment, design, implementation, maintenance, monitoring, reporting, optimization, and lifecycle replacement services. Work also entails defining device uptime commitments, establishing service level agreements, and furnishing operational dashboards and utilization analytics. Only onshore United States organizations are eligible to bid, with work performed offsite. Prospective offerors must submit all questions by November 20, 2026, and deliver completed proposals by December 11, 2026. The resulting contract will carry a one-year term.
Scope of work
- Enterprise printer service management services across all acute care and affiliated locations
- Device uptime commitments and service level agreements (SLAs)
- Standard and enhanced support coverage options with priority clinical response
- Proactive monitoring and rapid remediation of device and service issues
- Operational and financial dashboards, utilization tracking, and chargeback/showback reporting
- Cost-per-page analysis and total cost of ownership reporting
- Comprehensive implementation, transition plan, and detailed deployment schedules
- End-user, technical, and administrative training, plus go-live support and continuous optimization
How proposals are evaluated
| Criterion | Weight / scoring |
|---|---|
| Fee Proposal | Not specified |
| Best value (optimizing quality, cost, and efficiency) | Not specified |
Minimum qualifications
- Compliance with New York State Finance Law Sections 139-j and 139-k
- Maintenance of all licenses, permits, certificates, and accreditations required by law or regulation
- Demonstrated experience in healthcare printer service management
Documents to include with your response
- Transmittal Letter signed by authorized representative
- Executive Summary (no more than one page)
- Proposer Background and Experience
- Most recent financial statement
- Separate Fee Proposal
- Attachment C – Vendor Debarment/Exclusion Questionnaire
- Attachment D – Disclosure of Prior Non-Responsibility Determinations
- Attachment E – State Finance Law Affirmation
- Attachment F – M/WBE and EEO Compliance Documentation Forms
- Attachment G – Diversity Practices Questionnaire
How to submit
- Method
- Instructions
- Proposers must email their proposal to the Designated Contact no later than 4:00 PM Eastern Standard Time on December 11, 2026. The fee proposal must be submitted in a separate, clearly identified section.