Provision of Digital Interpretation Services Across Acute and Community Sites

The Health Service Executive seeks a qualified supplier to provide digital interpretation services across acute and community sites for staff and patients or service users with limited English proficiency. The service supports routine, low-acuity interactions such as patient registration, check-in, wayfinding, appointment scheduling, general administrative exchanges, and collecting basic clinical details and histories. Only Ireland organizations may apply, and performance will take place onsite or offsite. The contracting authority will evaluate proposals using the Most Economically Advantageous Tender mechanism under an open procedure. The contract runs for an initial term of 12 months with optional extensions up to a further 12 months, reaching a maximum duration of 24 months, with an estimated value of 200,000 EUR. Applicants must submit questions before the clarification period closes on January 11, 2027, at 12:00, and tenders are due by January 18, 2027, at 23:45.