What the buyer needs
AI summaryThe Health Care Authority seeks a contractor to provide comprehensive Employee Assistance Program services for its members in New Mexico. The scope includes confidential short-term counseling through a statewide network of licensed clinicians, work-life, legal, and financial consultations, a secure digital platform, and organizational support services such as Critical Incident Stress Management and training. Only onshore organizations based in the United States are eligible to bid, and all work will be performed offsite. Offerors must submit questions by December 04, 2026, and submit proposals electronically by December 07, 2026, at 03:00 PM MST, including required forms such as the Letter of Transmittal, Campaign Contribution Disclosure, and Cost Response Form. The Evaluation Committee will review proposals, may conduct oral presentations with finalists, and will measure cost based on the total cost per state fiscal year. The solicitation does not specify a fixed budget or contract term.
Scope of work
- Confidential short-term counseling in person, by telephone, and through secure video.
- Statewide network of appropriately licensed and credentialed clinicians.
- Work-life, legal, and financial consultation resources delivered by qualified professionals.
- Secure, accessible, and mobile-friendly digital platform with guided behavioral health programs and educational content.
- Crisis intervention and organizational support services, including Critical Incident Stress Management (CISM).
- Learning and Organizational Excellence (LOE) training and consultation.
- Implementation, transition-in support, and dedicated account management.
- Program reporting, data security compliance, and audit/oversight documentation.
How proposals are evaluated
| Criterion | Weight / scoring |
|---|---|
| B. 1. Organizational Experience | 75 |
| C.3. Campaign Contribution Disclosure Form | Pass/Fail |
| C.5. Cost (proposal budget and cost narrative) | 300 |
| TOTAL POINTS AVAILABLE | 1,000 |
Minimum qualifications
- Onshore (USA Organization Only).
- Clinicians and personnel must meet all applicable licensure, certification, and credentialing requirements.
- Compliance with HIPAA, 42 C.F.R. Part 2, and applicable federal and state privacy laws.
- Valid e-mail address required for procurement correspondence.
- Agree to maintain employee health insurance coverage for the contract term if applicable.
Documents to include with your response
- Technical Proposal (unredacted and redacted electronic uploads)
- Cost Proposal (Appendix D Cost Response Form and cost narrative)
- Letter of Transmittal Form (Appendix E)
- Campaign Contribution Disclosure Form (Appendix B)
- Acknowledgement of Receipt Form (Appendix A)
- Organizational Reference Questionnaire (Appendix F)
- Most recent independently audited financial statements (or preceding three years)
How to submit
- Method
- Electronic-only via HCA's Euna system
- Instructions
- Submit separate Technical Proposal (one unredacted and one redacted electronic upload) and Cost Proposal (one electronic upload) via HCA's Euna system. Do not submit hard copies.