Dispatch, Towing, and Impound Total Management Services with Automated Web-Based System

The City of Austin seeks a vendor to provide dispatch, towing, and impound total management services onsite to reduce officer and emergency communications staff time and clear roadways faster. The contractor must provide an automated, encrypted web-based dispatch and inventory system featuring GPS tracking for real-time tow truck monitoring, smartphone request initiation, fair tow distribution, and a public website for vehicle owners to locate towed vehicles and view balances due. Only onshore USA organizations are eligible to bid, and offerors must certify compliance with non-collusion, non-debarment, and City of Austin wage theft requirements. Small businesses and firms using certified small business subcontractors may also submit optional certifications for procurement program incentives. The City will hold a pre-bid meeting on November 20, 2026, and requires all questions by November 25, 2026. Applicants may submit proposals digitally via email or online.