What the buyer needs
AI summaryThe City of Austin seeks a qualified contractor to provide total management of dispatch, towing, and impound services for the Austin Police Department under RFP 8700 ALD3050. Offerors must download and complete all required submittal documents, including a Price Offer, a Technical Offer, and an Offer and Certifications submittal, and may also submit alternative offers. The City will host a non-mandatory pre-offer conference via Microsoft Teams on November 20, 2026, from 1:30 to 2:30. Offerors must submit all questions by email to the Authorized Contact Persons no later than November 25, 2026, at 3:00 PM CT. Offers are due by December 10, 2026, at 2:00 PM CT, with offer opening scheduled for 3:00 PM CT the same day. The selected contractor must provide a Certificate of Insurance before commencing work.
Scope of work
- 24/7/365 dispatch center answering calls within 30 seconds
- Real-time GPS or navigation system on all wreckers
- Vehicle towing services across six towing categories
- Vehicle storage facility holding approximately 1,200 vehicles
- Customer-facing website for vehicle location and balance due
- No-charge impoundment and towing services for City vehicles
- Auctioneering services for impounded vehicles
- Electronic financial, accounting, and weekly abandoned/junked vehicle reports
Minimum qualifications
- Required licenses and permits to provide services under the Contract
- Vehicle storage facility must meet State of Texas licensing and inspection requirements
- Vehicle storage facility must be located within City of Austin corporate limits
- Vehicle storage facility must comply with all ADA requirements
- Relevant experience since 2010
- No Wage Theft related adjudications within five years prior to certification
Documents to include with your response
- Revenue Proposal - RFP 8700 ALD3050
- Offer and Certifications - RFP 8700 ALD3050
- Bid Bond of not less than $25,000 with Power of Attorney
- Executive Summary on official business letterhead
- System Concept, Strategy, and Operations (Tab 3)
- Qualifications and Experience with resumes and bios (Tab 4)
- Sample wrecker inspection checklist and customer service SOP
- Copy of required licenses and permits
- MBE/WBE Program Compliance Plan
- Employer Certification Wage Theft Ordinance
How to submit
- Method
- Electronic via Austin Finance Online (eResponse)
- Instructions
- Submit electronically via eResponse in Austin Finance Online; Offerors must first be registered. Divide proposal using tabs with a Table of Contents.