Application Maintenance and Support Services

The buyer requires a contractor to provide application maintenance and support services for its federally-certified child support case and financial management system, along with all related and integrated components. The requested scope includes identifying, resolving, tracking, and implementing system defects, changes, and modifications. The contractor must manage integration testing, quality assurance, batch operations, interface support, help desk operations, and project management tasks. Additionally, the contractor must maintain edits and validations, implement an integrated tracking solution, and assess or replace the current scanned image solution. Eligibility restricts participation to onshore USA organizations, and the contractor will perform all work offsite. The buyer asks for proposals to determine the budget. Bidders may submit responses digitally via email or online. Key dates include an optional pre-bid conference on September 25, 2026, and a deadline to submit all questions by October 2, 2026.