About this opportunity
AI summaryThe agency requires a service provider to supply a third-party payment solution for a one-year contract period. The selected vendor must process customer payments, issue immediate system-printed receipts containing specified transaction details, and complete end-to-end transactions within 10 seconds. The provider must manage card fraud and payment disputes, submit monthly reports on e-commerce service non-availability, and perform work offsite. To qualify, vendors must be located onshore in South Africa. The agency mandates that the service provider register with the Payment Card Industry Security Standards Council and register with the agency as a third-party payment provider. Bidders must submit all questions by October 16, 2026. The buyer seeks cost proposals and accepts digital response submissions via email or online. Evaluation criteria and specific budget amounts are not detailed in the source text.
Buyer and opportunity details
- Client
- City of Cape Town
- Solicitation No.
- 78S/2026/27
Scope of work
- Provide third-party payment services for municipal accounts and other services
- Enable generation and immediate issuance of approved system receipts to customers
- Ensure transaction speed is completed within 10 seconds end-to-end
- Provide 24/7/365 E-Commerce payment service availability and monthly non-availability reports
- Consolidate daily payment transaction data and transfer via API or file
- Transfer consolidated payments via EFT into CCT's nominated bank account within 24 hours
- Validate municipal account numbers and unique identifiers
- Manage card fraud, payment disputes, chargebacks, and refunds
How proposals are evaluated
| Criterion | Weight / scoring |
|---|---|
| Price | 90 points |
| Specific Goal / Preference Points | 10 points |
Minimum qualifications
- Registered with the PCI Security Standards Council throughout the duration of the contract
- Registered with PASA as a Third Party Payment Provider throughout the duration of the contract
- Registered with Private Security Industry Regulatory Authority (PSiRA) for security staff
- Onshore (South Africa Only)
Documents to include with your response
- Original tender document completed and signed
- Tax clearance certificate issued by SARS
- Form of Offer and Acceptance (Section C.2.1)
- Schedule F.2 Certificate of Authority for Partnerships/ Joint Ventures/ Consortiums
- Schedule F.3 Declaration for Procurement above R10 million
- Schedule F.4 Preference Points Claim Form
- Schedule F.5 Declaration of Interest - State Employees
- Schedule F.6 Conflict of Interest Declaration
- Schedule F.7 Declaration of Tenderer's Past Supply Chain Management Practices
- Monthly Project Labour Report
Key dates
- Tender Advertised
- 25 September 2026
- Questions due
- 16 October 2026
- Clarification Meeting
- 10:00am on 16 October 2026
- Proposals due
- 27 November 2026 10:00 am
How to submit
- Method
- Sealed hard copy submitted into the tender box
- Instructions
- Submitted in a sealed envelope indicating Tender No. 78S/2026/27 into Tender Box Number 216, Tender & Quotation Boxes Office, 2nd Floor (Concourse Level), Civic Centre, 12 Hertzog Boulevard, Cape Town.
Contract details
- Term
- FOR A PERIOD OF SEVENTY TWO (72) MONTHS FROM DATE OF COMMENCEMENT OF CONTRACT
- Set-aside / preference
- Specific Goal preference points system (90/10 system)
- Place of performance
- Offsite / City of Cape Town, South Africa
- Insurance and bonding
- Motor Vehicle Liability Insurance; Registration/insurance in terms of Compensation for Occupational Injuries and Disease Act (Act 130 of 1993); Professional indemnity insurance; Performance security/guarantee.
- Funding
- MFMA Section 33