About this opportunity
AI summaryThe Montachusett Regional Transit Authority (MART) requires access control and video surveillance system maintenance and support services. The selected vendor will support existing Kantech EntraPass access-control across four locations and ExacqVision video-surveillance across nine locations, including nine Network Video Recorders, remote troubleshooting, corrective changes, preventive maintenance, incident response, licensing coordination, and transition support. Only USA-based organizations are eligible to submit proposals. Prime contractors must submit documentary proof of a current Massachusetts S-License covering security system maintenance and repair. Bidders intending to attend the November 6, 2026 pre-bid site visit must email the buyer before November 4, 2026, and questions are due by November 10, 2026. Proposals are due by November 16, 2026, via email or physical delivery to MART. Award will be made based on best value using a 100-point evaluation structure preceded by a mandatory pass/fail review. The initial contract term is 12 months with the possibility of three one-year extensions.
Buyer and opportunity details
- Client
- Montachusett Regional Transit Authority
Scope of work
- Kantech EntraPass access control maintenance across four locations
- ExacqVision video surveillance support across nine locations
- Maintenance of nine network video recorders (NVRs)
- Support for approximately 250 cameras across surveillance locations
- Remote troubleshooting of applications, servers, controllers, readers, cameras, and NVRs
- Investigation of access control failures, camera outages, and recording interruptions
- System inventory validation, software, license status, and equipment condition assessment
- Transition planning, incident logging, and emergency on-site intervention support
How proposals are evaluated
| Criterion | Weight / scoring |
|---|---|
| Technical approach, transition, continuity and inventory method | 25 |
| Relevant qualifications, manufacturer capability, references | 15 |
| Service levels, dispatch availability and emergency response | 15 |
| Cybersecurity, reporting and preventive maintenance plan | 15 |
| Evaluated price (fixed fee, annual licensing, and modeled labor) | 15 |
| Bid Completeness | 15 |
Minimum qualifications
- Current Massachusetts S-License covering the entity offering maintenance/repair of security systems
- Demonstrable competence with Kantech EntraPass and ExacqVision
- Ability to procure/renew compatible licenses and manufacturer support escalation capability
- Evidence of authorized support/reseller or manufacturer support access for BOTH Kantech EntraPass and ExacqVision
Documents to include with your response
- Cover letter with company contact and authorized signature
- Completed vendor response and pricing forms in Appendix A
- Proof of valid Massachusetts S-License
- Evidence of authorized support/reseller access for Kantech EntraPass and ExacqVision
- Three relevant customer references and assigned personnel qualifications
- Transition plan and P1 on-site response feasibility/exception statement
- Cybersecurity and remote-access plan, sample maintenance and monthly report
- Subcontractor disclosure
- Financial and Legal Status Statement (Attachment 1)
- Conflict of Interest Certification, Non-Collusion Affidavit, Revenue Enforcement Attestation, and Lobbying Certification
Key dates
- Pre-Bid Site Visit Intent Email Due
- before November 4, 2026
- Pre-Bid Site Visit
- November 6, 2026, 10:00am
- Questions deadline
- Tuesday, November 10, 2026, 3pm
- Addendum / answers
- Wednesday, November 11, 2026, 3pm
- Bid Submission Due Date
- Monday November 16, 2026, 12pm
- Conditional Award
- Wednesday, November 18, 2026, 3pm
How to submit
- Method
- Email or delivered physical copy
- Instructions
- Emailed to [email protected] or delivered to 1427R Water St. Fitchburg, MA 01420
Contract details
- Term
- 12 months with possibility of Three (3), One (1) year extension
- Place of performance
- Multiple MART facilities including Headquarters, Intermodal Transportation Center, Leominster Garage, Gardner Facility, Leominster Parking Garage, Athol Depot, Ayer Station, and Wachusett Station
- Insurance and bonding
- Commercial General Liability, Business/Commercial Automobile Liability, Workers' Compensation and Employers' Liability Insurance with Additional Insured and Waiver of Subrogation Endorsements
- Funding
- FTA-Assisted Services Procurement