Digital Engagement and Communication Platform Licensing, Implementation, and Support

The City of Charlotte seeks proposals from onshore USA organizations for an offsite digital engagement and communication platform. The required scope includes software licensing, configuration, implementation, integration, data migration, testing, training, onboarding, maintenance, and support for a three-year contract. The platform must support community, customer, employee, and organizational initiatives such as newsletters, public information campaigns, project webpages, surveys, and stakeholder management. Interested vendors must submit proposals electronically via the Bonfire e-Procurement Portal by 5:00 p.m. on December 1, 2026. A non-mandatory virtual pre-proposal conference occurs on November 12, 2026, and all questions are due through the portal by November 17, 2026. The city will evaluate proposals based on qualifications and experience, proposed solution and approach, cost effectiveness and value, and acceptance of contract terms.