About this opportunity
AI summaryNorQuest College seeks proposals for ServiceNow managed services to provide consulting, platform administration, enhancement, troubleshooting, upgrades, and optimization support. The scope also includes service management process improvements, asset and configuration management, service mapping, workflow automation, integrations, strategic governance, and offsite remote service delivery. Only Canadian onshore organizations are eligible to bid. Proponents must submit one electronic proposal by November 30, 2026, at 14:00:00 Mountain Standard Time. All questions must be submitted no later than November 13, 2026. Proposals must use a minimum 11-point font, single-line spacing, and limit responses to Sections B and C to the first 25 pages, which the evaluation committee will review alongside fees, mandatory certificates of insurance, and Workers' Compensation Board clearances.
Buyer and opportunity details
- Client
- NorQuest College
- Solicitation No.
- 2027-RFP-00110
Scope of work
- Consulting and advisory services
- Platform administration and enhancement support
- Configuration, development, and optimization activities
- Troubleshooting and issue resolution
- Upgrade-related support activities
- Service management process improvement initiatives
- Asset management, configuration management, and Service Mapping
- Workflow automation and integration support
How proposals are evaluated
| Criterion | Weight / scoring |
|---|---|
| Quality of Proposal (format, layout and completeness) | Not specified |
| Technical Requirements of the described services | Not specified |
| Alberta Audit and POPA Requirement | Not specified |
| Cost Savings | Not specified |
| Total points available | 100 |
Minimum qualifications
- Experience providing ServiceNow Managed services similar to those requested, including to post-secondary institutions
- Evidence licensed to provide ServiceNow Managed services in the jurisdiction, if applicable
- Dedicated account manager with demonstrated experience, background, and qualifications
- Resources capable of completing a 60-minute security training before accessing NorQuest environment
- Financial viability, including a copy of most recent audited financial statements
Documents to include with your response
- Certificate of Insurance
- Workers' Compensation Board (WCB) Clearance letter or letter of exemption
- Response to Section B including all requested supporting documentation
- Bid response
- Three references
- Proposal fees and invoicing details
- Most recent audited financial statements
Key dates
- Issued
- 10/30/2026
- Opening Date
- October 30, 2026 8:00 PM
- Deadline for questions
- 11/13/2026
- Deadline for issue of addenda
- 11/24/2026
- Closing Date
- November 30, 2026 14:00:00 Mountain Standard Time
- Selection and award of RFP
- TBD
How to submit
- Method
- Electronic via Bids&Tenders portal
- Instructions
- Upload one electronic version of proposal and required documentation via Bids&Tenders platform. Minimum font size 11 points, single-line spacing. Only first 25 pages of response to Sections B and C evaluated.
Contract details
- Insurance and bonding
- Professional Liability Insurance no less than $2,000,000 per occurrence and $2,000,000 aggregate; Commercial General Liability not less than $5,000,000; Insurance on property of others on an all risks basis; Cyber insurance with third party liability not $5,000,000.