About this opportunity
AI summaryThe buyer seeks a contractor to deliver a college-wide, cloud-based ticketing system and associated services to support campus activities such as performing arts, athletics, commencements, and academic programming. The solution must feature integrated event management, online ticket sales, payment processing, reserved seating, electronic ticket delivery, access validation, patron management, reporting, and website integration. Eligible offerors include onshore USA entities, and corporations not incorporated in Maryland must register with the State Department of Assessments and Taxation prior to the submittal deadline. Offerors must submit their proposals via email by 3:00 PM Eastern Standard Time on November 18, 2026, and must submit pricing on the designated Price Proposal page. The evaluation committee will score proposals up to a maximum of 100 points across technical functionality (30 points), understanding of scope (20 points), qualifications and past performance (20 points), demonstrations or interviews (20 points), and pricing (20 points).
Buyer and opportunity details
- Client
- Office of Business Services
- Solicitation No.
- E527-003
Scope of work
- Centralized cloud-based ticketing and patron-management solution
- System implementation, configuration, and project management
- Online ticket sales and registration
- Reserved seating functionality and multiple pricing tiers
- Mobile and electronic ticketing delivery
- Barcode scanning and access validation
- Payment processing integration
- Patron management, attendee management, reporting, and website integration
How proposals are evaluated
| Criterion | Weight / scoring |
|---|---|
| Functionality, features, and capabilities meeting College requirements for a centralized, cloud-based ticketing and patron-management solution | 0-30 points |
| Understanding of the background and requirements of the Scope of Work and ability to demonstrate tasks | 0-20 points |
| Qualifications and Past Performance/Experience | 0-20 points |
| Proposed solutions and capabilities demonstration/interview | 0-20 points |
| Pricing | 0-20 points |
Minimum qualifications
- Minimum of five (5) years of experience providing, implementing, and supporting cloud-based ticketing systems
- Must be registered and in good standing with the Maryland State Department of Assessments and Taxation by proposal submittal deadline
- Demonstrated financial stability
- Operational capacity, equipment, ability, and qualified staff to perform the work
Documents to include with your response
- Technical Proposal
- Price Proposal (Section 7)
- References (Attachment A)
- Conflict of Interest Statement (Attachment B)
- Non-Debarment Acknowledgement (Attachment C)
- Contractor Information Form (Attachment D)
- Accessibility Conformance Report (ACR) or completed VPAT
- Signed Addenda Acknowledgements (if applicable)
- Redacted copy of technical and price proposal for confidential MPIA information (if applicable)
- Proposed contract or terms and conditions separate from RFP (if required by Offeror)
Key dates
- Questions due
- 4:00 pm, November 10, 2026
- Proposals due
- 3:00pm Eastern Standard Time on November 18, 2026
How to submit
- Method
- Electronic mail
- Instructions
- Submit in a single email to [email protected] containing two separate attachments: one Technical Proposal and one Price Proposal.
Contract details
- Term
- Initial term of one (1) year from date of award
- Insurance and bonding
- Commercial General Liability Insurance; Workmen’s Compensation and Unemployment Insurance; Property Damage Liability of not less than $2,000,000 each accident; Automobile bodily injury liability and property damage with a limit of not less than $2,000,000 each accident (or combined single limit). College must be named as Additional Insured.