About this opportunity
AI summaryThe buyer seeks a vendor to provide secure resident-family communication and engagement portal services, performed offsite. The solution must integrate with PointClickCare software at go-live, support Single Sign-On via Microsoft Active Directory or Azure Entra ID for regional employee and administrative logins, and provide full regional access to all data inputs. Additionally, the system must function across current versions of Google Chrome and Microsoft Edge for administrative tasks and offer a mobile-optimized application interface for smartphones and tablets. The portal must enable homes to electronically share calendars, menus, memos, and minutes, support secure messaging, and permit the digital transmission, receipt, and storage of legal documents like contracts and powers of attorney. Eligibility is restricted to onshore entities within Canada. Vendors must register on the issuing authority's website to obtain the unwatermarked RFP, and responses may be submitted digitally via email or online.
Buyer and opportunity details
- Client
- Regional Municipality of Durham
- Solicitation No.
- NRFP-1059-2026
Scope of work
- Supply and implementation of a secure resident-family communication and engagement portal
- Integration with PointClickCare software at go-live
- Browser-based solution compatible with current versions of Google Chrome and Microsoft Edge
- Mobile-optimized application for smartphones and tablets
- Single Sign-On (SSO) integration through Microsoft Active Directory or Azure Entra ID
- Electronic sharing of activity calendars, menus, memos, educational material, and meeting minutes
- Secure messaging and notifications between the home and families
- Electronic sending, receiving, and storing of documents, contracts, consent forms, and legal documentation
How proposals are evaluated
| Criterion | Weight / scoring |
|---|---|
| Stage I – Mandatory Submission Requirements | Not specified |
| Stage II – Mandatory Technical Requirements | Not specified |
| Stage II – Non-price rated criteria | Not specified |
| Stage III – Pricing / Total Cost of Ownership | Not specified |
| References check | Not specified |
Minimum qualifications
- Must not be a U.S. Business (headquartered in the US with no full-time employees in Canada)
Documents to include with your response
- Electronic Submission Form
- Electronic Pricing Form (Appendix C)
- Electronic Form (Appendix E)
- Reference Form
- Proponent standard terms and conditions (upon request for negotiations)
Key dates
- Issued
- November 4, 2026
- Non-mandatory (optional) pre-bid meeting
- November 13, 2026
- Deadline for questions
- November 16, 2026
- Deadline for issuing addenda
- November 23, 2026
- Submission Deadline
- 2:00:00 p.m. on December 4, 2026 local time
How to submit
- Method
- Electronic via the Bidding System
- Instructions
- Submitted electronically through the Region of Durham bid opportunities website Bidding System.
Contract details
- Term
- From contract award to five (5) years after go-live date
- Place of performance
- Region of Durham Long-Term Care Homes