About this opportunity
AI summaryBroome County seeks sealed proposals from qualified onshore U.S. organizations to provide turnkey inmate telephone services for the Broome County Sheriff's Office. The required scope includes secure domestic and optional international voice calling, payment and account services, automated call announcements, call recording and investigative tools, and protection for privileged communications. The contractor must also supply accessible hardware, English and Spanish language support, and correctional-grade equipment, including a one-to-one tablet ratio for the incarcerated population plus three investigation tablets, with optional video visitation and messaging solutions. Interested bidders must deliver one original, one copy, one redacted copy, and one electronic copy on USB media in a sealed envelope to the Broome County Division of Purchasing in Binghamton, New York, by 2:00 p.m. local time on December 2, 2026. All questions must be submitted no later than November 16, 2026.
Buyer and opportunity details
- Client
- Broome County
- Solicitation No.
- RFP-2026-063
Scope of work
- Turnkey incarcerated individual communication platform including telephone/voice calling
- All telephones, handsets, kiosks, tablets, gateways, servers/appliances, network components, cabling, and mounting hardware
- Provision of tablets at a 1:1 ratio for the incarcerated population plus 3 additional tablets for facility investigations
- All software, licenses, updates, patches, carrier services, databases, storage, and monitoring tools
- Monitoring, recording, and investigative functions with role-based access control and evidentiary export capabilities
- Designation and protection of confidential and privileged communications
- Accessibility features including an up-to-date TTY/TDD device, plus English and Spanish user support
- Preventive and corrective maintenance, 24-hour failed equipment replacement, and administrator/staff training
How proposals are evaluated
| Criterion | Weight / scoring |
|---|---|
| Rates, Fees & Overall Cost | 25 |
| Experience & Qualifications | 15 |
| Technical, Accessibility, or other defined factors | 10 |
| Reporting, retention, exports, or other defined factors | 10 |
Minimum qualifications
- Must meet the minimum qualifications defined in the specifications
- Responding vendor must be the owner of the tablets and not subcontracted to a 3rd party
- At least three comparable correctional environments demonstrating relevant experience
- At least eight references for correctional facilities where substantially similar services (phones and tablets) were provided
- Maintain an organization-wide information security program aligned with industry standards (FedRAMP, GovRAMP, ISO 27001:2022, SOC 2 Type II, or equivalent)
Documents to include with your response
- Plan of work, qualifications, and resumes of key personnel
- Evidence of insurance coverage / Insurance Acknowledgment
- Iranian Energy Divestment Certification
- Non-Collusive Bidding Certificate
- Election Law Signed Statement
- Gifts Signed Statement
- Gender-Based Violence / Executive Order No. 177 Certification
- Pricing Proposal / Appendix B Pricing Schedule
- Proposed implementation schedule
- Data flow diagram and incident response plan overview
Key dates
- Inquiries due
- 12:00 p.m. local time Monday November 16, 2026
- Proposals due
- 2:00 p.m. local time on Wednesday, December 2, 2026
How to submit
- Method
- Sealed hard copy and electronic copy
- Instructions
- Deliver or mail 1 original, 1 copy, 1 redacted copy, and 1 electronic copy on USB media in a sealed envelope to Broome County Division of Purchasing, 60 Hawley Street, 2nd Floor, Edwin L. Crawford County Office Building, Binghamton, New York 13901.
Contract details
- Term
- 3-year term with two optional 1-year renewal terms
- Place of performance
- Broome County Correctional Facility, Broome County, New York
- Insurance and bonding
- Occurrence-based coverage by NY-licensed/admitted carriers rated A-:VII or better by A.M. Best; Broome County named additional insured; Comprehensive Automobile Liability; Workers' Compensation (form C-105.2 or U-26.3); Disability (form DB-120.1, DB820/829, or DB-155); claims-made coverage maintained continuously for at least 2 years; proof of endorsements due within 20 days of award notice.