What the buyer needs
AI summaryThe buyer seeks a vendor to provide 24x7x365 telephonic foreign language interpreting services for limited English-speaking individuals contacting its call center and interacting with field staff. Interpreters must deliver simultaneous and consecutive telephonic interpretation between English and target languages, specifically Spanish, Somali, Russian, Arabic, Farsi, and Japanese. Only onshore USA organizations are eligible to bid, and performance of the work will take place offsite. The contract term is for one year, and the buyer is looking for proposals. Applicants must submit questions no later than November 19, 2026. Responses may be submitted digitally via email or online.
Scope of work
- Provide qualified foreign language interpreters telephonically on an as needed, 24/7/365 basis
- Perform simultaneous and consecutive telephonic interpreting as required by a call center
- Translate from English to another language and from another language into English
- Provide mandatory interpretation for Spanish, Somali, Russian, Arabic, Farsi, and Japanese
- Provide interpretation for miscellaneous additional languages as needed
Minimum qualifications
- Professionally qualified and experienced telephonic foreign language interpreting services company
- Provide qualified foreign language interpreters who can interpret telephonically in a customer service environment
- Interpreters must be able to perform simultaneous and consecutive telephonic interpreting
Documents to include with your response
- Document listing any additional languages and their associated per minute cost