What the buyer needs
AI summaryThe University of North Carolina Greensboro is seeking information on enterprise AI chatbots for University websites. The goal is to gather information on viable solutions before possibly issuing a future solicitation.
Scope of work
- Enterprise AI chatbot solution for University websites
- Federated model supporting departmental bots with central ITS oversight
- Branding customization consistent with UNCG standards
- Integration with WordPress CMS and multi-channel deployment support
- Knowledge base maintenance, crawling, and content gap analysis
- Multi-turn conversation capability, source attribution, and generative AI features
- Handoff to live agents and ServiceNow ticket creation
- SSO integration for personalized responses and enterprise system access
Documents to include with your response
- Transmittal Letter signed by an authorized individual
- General Company Information
- Marketing materials including information on firm
- Detailed description of product(s), services and capabilities
- Representative cost estimates and estimated total cost of ownership
- Recommended implementation strategy and timeline estimates
- References from current clients receiving identical services
- Voluntary Product Accessibility Template (VPAT) specifying Section 508 support
- Documentation of data encryption standards, retention policies, and data ownership terms
How to submit
- Method
- Electronic via the NC eVP submission portal
- Instructions
- Responses must be submitted through the NC eVP portal. Vendors may submit multiple comprehensive and unique responses, submitted separately and labeled clearly.