RFI for Telephone Switch Support Service

The government authority in New Mexico requires a contractor to provide 24/7 telephone switch support service for a one-year contract term. The requested scope includes 12-month licenses for ESP Tier II and Ribbon Tier III remote telephonic technical support, software licenses, testing, problem resolution, hardware replacement, fixing STORM Server files, and clearing CS1000M and CS2100 faults. Work will occur onsite and offsite, requiring three annual 24-hour onsite visits to WSMR spaced every four months. Eligibility is restricted to USA organizations. Applicants can submit proposals digitally via email or online, with an anticipated performance period from November 30, 2026, to November 29, 2027.