HACLA 24/7 Fraud and Program Non-Compliance Hotline Services

The Housing Authority of the City of Los Angeles seeks price quotes for 24/7 fraud and program non-compliance hotline services. The selected contractor must provide telephone and online intake channels, an administrative portal, and support in English, Armenian, Russian, Spanish, and Vietnamese. Any vendor that provided services relating to studies or specifications prepared for this solicitation is ineligible to compete. Proposals are due digitally before 5:00 p.m. PST on Friday, December 4, 2026, and written questions must be submitted by 5:00 p.m. on November 13, 2026. The buyer will evaluate fully burdened, all-inclusive fixed-price quotes to determine if they are necessary, reasonable, reflective of requirements, and consistent with the proposed contract. The proposed contract term is for one year, covering estimated services valued under $350,000.