About this opportunity
AI summaryRiverbay Corporation requests bids for Cisco network equipment monitoring, maintenance, and support services using Cisco SMARTnet. The required scope includes a 36-month contract renewal covering 24/7/365 Cisco TAC access, rapid hardware replacement, software and bug updates, and lifecycle tracking, alongside replacement services and specified maintenance renewal line items. Only onshore USA organizations authorized to do business in the State of New York and New York City may bid. The vendor will perform the work offsite at its own office premises, and all questions must be submitted no later than November 13, 2026.
Buyer and opportunity details
- Client
- Riverbay Corporation Procurement Department
- Solicitation No.
- 4358
Scope of work
- Dedicated support and license renewal for attached Cisco network equipment using Smartnet
- 24/7/365 direct connection to certified Cisco engineers through the Technical Assistance Center
- Rapid Hardware Replacement (RMA) with flexible replacement SLA options
- Legal rights to download Cisco IOS/IOS-XE updates, maintenance releases, bug fixes, and critical security patches
- Lifecycle and Alert Intelligence tracking for End-of-Life and End-of-Sale milestones, field notices, and security advisories
- Replacement services needed to complete the project
- Line 1: 36-month Premium Cisco Maintenance Renewal (MFG Part Number CON-FC-3-442041253), Quantity 1
- Line 2: 36 -MO-SNTP-SSTC (MFG Part Number CON-3-442041253), Quantity 1
Minimum qualifications
- Bidder must have all equipment necessary to complete the noted Services
- Bidder must have all required licenses from the appropriate agencies
- Firm must be authorized to do business in the State of New York & New York City
Documents to include with your response
- Completed and signed Bid Form
Contract details
- Term
- 36-month contract renewal