What the buyer needs
AI summaryThe vendor must ensure a 24/7 Network Operations Center or equivalent technical support. This service is for the government authority in Little Rock, Arkansas. Questions must be submitted no later than December 2, 2026. A pre-response meeting and optional site tour will be held on November 19, 2026.
Scope of work
- Dedicated, symmetrical 10 Gbps fiber-optic Internet connection
- Terminate service at an airport-designated network location
- Interface with Airport-managed networking equipment
- New fiber construction, pathway work, easements, or installation if required
- Customer service and technical support with field support personnel
- 24/7 Network Operations Center or equivalent technical support
- Service Level Agreement meeting minimum performance and reporting requirements
How proposals are evaluated
| Criterion | Weight / scoring |
|---|---|
| Compensation Model (Pricing) | 30% (300 weighted points) |
| Past Performance and References | 5% (50 weighted points) |
Minimum qualifications
- Minimum of five (5) years of experience providing Internet services
- Ownership, lease, IRU, or legally enforceable rights to fiber-optic infrastructure
- Registered to do business within the State of Arkansas
- Meet badging requirements in Attachment C
- Onshore (USA Organization Only)
Documents to include with your response
- Attachment A – Response Packet
- Copy of registration to do business in Arkansas
- Service Level Agreement (SLA)
How to submit
- Instructions
- Submissions must be delivered to the designated location on or before the submission due date and time.