Constituent Relationship Management (CRM) Tool

The buyer requires a Constituent Relationship Management (CRM) tool to establish a single, authoritative, 360-degree constituent profile consolidating data across multiple city departments. The requested scope includes tracking multi-channel communications, enhancing service delivery with configurable workflows, supporting case management across departments, and integrating existing platforms like Constant Contact. Only onshore, USA-based organizations are eligible to bid, and performance of the work will be offsite. Bidders must submit all questions no later than October 12, 2026, and the buyer will hold a pre-proposal meeting on October 5, 2026. The buyer seeks proposals to determine the budget.