What the buyer needs

AI summary

The buyer needs a vendor to provide a comprehensive, secure, scalable, and integrated payment processing, one card, and point-of-sale solution for the college. The requested scope covers student account payments, credit and debit card transactions, check payments, retail and online transactions, and other college payment activities across multiple departments, locations, and channels. Additionally, the solution must integrate with the agency's Banner ERP environment to support transaction processing, posting, settlement, reconciliation, and reporting. Only US organizations are eligible to bid, and performance of the work will be offsite. Bidders can submit responses digitally via email or online, and the buyer is currently looking for proposal budgets. All questions must be submitted no later than October 20, 2026. The contract period will run for three years.

Scope of work

Integrated payment processing system
One Card solution
Point-of-sale (POS) solution
Student account payment processing
Credit, debit card, and ACH/eCheck transaction processing
Retail and point-of-sale transactions
Bill presentation, electronic refunds, and payment plans
Integration with Ellucian Banner ERP environment

How proposals are evaluated

Criterion	Weight / scoring
Qualifications and Experience	10 Points
Cost Proposal	15 Points
Phase II - Live System Demonstration	15 Points

Minimum qualifications

Experience providing comparable solutions within higher education
Experience implementing and supporting the proposed solution in an Ellucian Banner environment
Experience converting institutions from existing payment processing, One Card, and/or POS solutions
Onshore US Organization

Documents to include with your response

Signed Cover Page and Page Two
Service Provider Security Assessment Questionnaire
Redacted copy of offer (if claiming confidential status)
Risk analysis response
Offshore disclosures and Service Level Agreement (if applicable)
Summary of insurance policies

How to submit

Method: Sealed hard copy and digital/electronic copy
Instructions: Submitted in a sealed package to The Citadel Procurement Services, Bond Hall 2nd Floor Suite 244, Charleston SC 29409 containing one paper copy and one electronic copy on a thumb drive.