E-ZPass Back Office System

The buyer seeks a vendor to acquire a new Back Office System (BOS) and operational services for electronic tolling revenue collection programs, including E-ZPass and invoice and violation processing. The requested scope includes providing a scalable BOS, incorporating Artificial Intelligence tools, redesigning the website for accessibility, and transitioning from the legacy system with minimal customer impact. Only onshore USA organizations are eligible to bid, and the vendor will perform the work offsite. Bidders must submit responses digitally via email or online, while the buyer seeks proposals to determine the budget. Bidders must attend a mandatory pre-bid conference on October 6, 2026. The buyer requires all questions to be submitted no later than October 21, 2026.