What the buyer needs
AI summaryThe buyer seeks cloud-based utility payment ecosystem, notification, customer communication, and enterprise integration services. The solution must be secure, scalable, and integrated to support various utility operations and financial functions. The vendor will supply all necessary labor, software, hosting, implementation, integration, configuration, testing, training, deployment, documentation, and operational support. The goal is to improve customer accessibility while maintaining strong operational controls and auditability.
Scope of work
- Electronic utility payment services supporting web, IVR, mobile, agent-assisted, auto pay, and POS or kiosk channels
- Support for ACH/e-check, debit card, credit card, digital wallet, guest payments, and registered accounts
- Customer payment confirmations, event notifications, configurable messaging, and communication audit history
- Integration with Tyler Munis Cashiering, Tyler Munis Financials/General Ledger, and Advanced Utility Systems (AUS)/Advanced Billing
- Customer contact center integration with Genesys Cloud, Zoom Contact Center, Five9, or equivalent platforms
- Banking and treasury integration compatible with Wells Fargo or comparable institutions
- Payment lifecycle tracking, status management, and timestamp audit history across all channels
- Reconciliation, balancing, financial controls, and coordination with utility operational workflows
Minimum qualifications
- Must not be presently debarred, suspended, proposed for debarment, or declared ineligible by any government entity
- Compliance with New Mexico Governmental Conduct Act (NMSA 1978, Chapter 10, Article 16)
- Compliance with New Mexico Financial Disclosures Act
- Compliance with state laws and rules applicable to workers' compensation benefits
Documents to include with your response
- Certificate of Insurance
- Disclosure Regarding Responsibility for contracts greater than $60,000.00
- Products and Services Schedule