About this opportunity
AI summaryThe United Nations High Commissioner for Refugees seeks two to three Belgium-based providers to deliver outbound telefundraising services targeting donors primarily in Belgium, as well as in Luxembourg. The selected vendors will provide services from 9:00 to 20:00 Monday through Friday, deploy agents fluent in English and either Dutch or French, record donor data, conduct analyses, send confirmations, and handle quality control and tracking. The buyer will establish a frame agreement for an initial one-year term beginning February 1, 2027, with two optional 12-month extensions creating a potential three-year agreement. Bidders must submit separate technical and financial offers in English by email in PDF format before 23:59 CET on November 25, 2026. Clarification questions are due by email to [email protected] by 23:59 CET on November 6, 2026. The buyer will evaluate bids based on technical quality, weighted at 60%, and financial proposals, weighted at 40%.
Buyer and opportunity details
- Client
- United Nations High Commissioner for Refugees Representation (UNHCR)
- Solicitation No.
- 26-008-BENELUX-PSP
Scope of work
- Outbound telefundraising services for UNHCR Private Sector
- Calls to donors located within Belgium
- Calls to Luxembourg donors considering small volumes
- Proposing number of trainers, supervisors, and front-line telemarketers
- Implementation of agreed telefundraising operational model
How proposals are evaluated
| Criterion | Weight / scoring |
|---|---|
| Company Qualifications | Max 10 points |
| Proposed Services | Max 45 points |
| Account Management | Max 5 points |
| Financial offer | 40% / max 40 points |
Minimum qualifications
- Service provider based in Belgium
Documents to include with your response
- Annex B: Technical response form for pre-selection
- Annex H: Technical response form RFP/26/008/BENELUX/PSP
- Annex C: Financial Offer Form
- Annex D: Vendor Registration Form and supporting documents
- Written confirmation of acceptance of General Conditions of Contracts (Annex E)
Key dates
- Requests for clarification deadline
- 23:59 hrs CET on 06/11/2026
- Closing date and time
- 25 November 2026 – 23:59 hrs CET
- Phase 1 start
- 1st February 2027
- Phase 1 end
- 31 January 2028
- Phase 2
- 1st February 2028 – 31 January 2029
- Phase 3
- 1st February 2029 – 31 January 2030
How to submit
- Method
- Instructions
- Send separate emails for technical and financial offers to Private Sector Partnerships Bid Submission Mailbox. Attachments in PDF format; max file size 10MB.
Contract details
- Term
- One (1) year with possible extensions of further period of two (2) times 12 months; in total a 3-year agreement
- Place of performance
- Belgium and Luxembourg
- Funding
- Voluntary contributions from governments and private donors