Managed Information Technology Services in Spearfish, South Dakota

(1) Vendor needs to provide managed information technology services to the government authority located in Spearfish, SD. A. Help Desk and End-User Support • Single point of contact for incidents and service requests through phone, email, web portal, and approved remote-support tools; provide ticket numbers and status updates. • Support for desktop/laptop operating systems, peripherals, printing/scanning, docks, monitors, approved mobile devices, office productivity tools, collaboration/meeting applications, email, identity, file access, and departmental software B. Endpoint and Device Lifecycle Management • Maintain a detailed inventory of endpoints, servers, network devices, mobile devices, software, warranties, assigned users, ownership, location, operating system, encryption status, and lifecycle status. • Endpoint Detection and Response (EDR) or equivalent managed detection capability. • Anti-malware/virus and ransomware protection C. Identity, Access, and Productivity Platforms • Administration of directory services, cloud identity, conditional access, group/role design, service accounts, and access reviews. • Microsoft 365 licensing and account administration: Exchange/email, Teams/meetings, SharePoint/OneDrive or equivalents, and collaboration security. D. Network, Connectivity, and Voice • Bandwidth, latency, availability, and capacity monitoring and telecommunications vendor coordination. • VoIP/phone system support E. Strategic Planning, Professional Services, and Special Projects • Outline pricing and approach to providing resources to help with strategic IT planning and projects that are out of scope of the managed services agreement (2) All question must be submitted no later than December 1, 2026. Eligibility: Onshore (USA organization Only) Work: Performance of the work will be Offsite. Vendor needs to carry work in their office premises. Budget: Looking for Proposals