What the buyer needs
AI summaryThe Town of Tyrone, Georgia, is seeking proposals for comprehensive information technology management, end-user support, and cybersecurity services. The selected provider will serve as the Town's primary technology partner. Key services include network and infrastructure management, Microsoft 365 administration, cybersecurity monitoring, website management, and strategic IT planning. Firms with experience supporting municipal governments and public safety agencies are encouraged to apply. Evaluation will be based on cost (35 points) and qualifications/experience (15 points). The Town reserves the right to reject any or all proposals.
Scope of work
- Remote help desk support and 24x7x365 response for critical technology and cybersecurity incidents
- Proactive monitoring, administration, maintenance, and support of servers, workstations, network equipment, and firewalls
- Administration and support of Microsoft 365 licensing, Exchange/email, Entra ID, MFA, and archiving
- Administration and support of Vonage Business VOIP phone management and Yealink SIP-T21P VOIP desk phones
- Managed Endpoint Detection and Response, 24x7x365 SOC capability, email security, and web protection
- Backup success monitoring, retention maintenance, restoration testing, and recovery procedures
- Support for Police Department and Municipal Court environments complying with GCIC/CJIS requirements
- Website hosting administration, Drupal CMS administration, security monitoring, domain/DNS management, and updates for www.tyronega.gov
How proposals are evaluated
| Criterion | Weight / scoring |
|---|---|
| Cost | 35 |
| Technical Approach & Proposed Services | 20 |
| Qualifications & Municipal/Public-Safety Experience | 15 |
| Cybersecurity & GCIC/CJIS Capabilities | 15 |
| Service Model, Staffing & Responsiveness | 10 |
| References & Transition Plan | 5 |
Minimum qualifications
- Demonstrated experience supporting local government environments
- Experience supporting law enforcement and systems subject to GCIC/CJIS requirements
- Personnel accessing Criminal Justice Information must satisfy all applicable GCIC/CJIS security, background, training, authentication, and access-control requirements
- Maintain cyber liability insurance
- Require multifactor authentication for privileged and remote administrative access
- Participating in the E-Verify federal work authorization program
Documents to include with your response
- Company Overview and Qualifications
- Municipal/Public-Sector Experience including three (3) governmental or comparable references
- Proposed Service Model and Technical Approach
- Staffing and Support Model
- Cybersecurity Approach
- GCIC/CJIS Capabilities
- Backup and Disaster Recovery Approach
- Website Management Approach
- Completed Pricing Schedule
- Execution of Proposal Form
How to submit
- Method
- Sealed hard copy and flash drive
- Instructions
- Submitted upon a flash drive with a PDF copy of the proposal plus one hard copy in a sealed envelope titled 'RFP # TH-2026-03 Request for Proposals for Managed Information Technology & Cybersecurity Services'. Deliver to Town of Tyrone, Attn: Brandon Perkins, Town Manager, 950 Senoia Road, Tyrone, Georgia 30290. Max 20 pages excluding pricing, forms, resumes, and supplemental documentation.