What the buyer needs
AI summaryThe organization seeks UX and engineering services for Rika Phase Two. This includes research, design, building, testing, deployment, and handover of the updated platform. Additional features will be designed, built, tested, and deployed on Rika. The project aims to improve the usability and functionality of the Rika website and chatbot.
Scope of work
- Conduct needs assessment across Migori, Narok, and Kwale counties
- Facilitate MVP1 user testing and synthesize insights
- Develop Rika version two requirements document
- Design updated consumer journeys and wireframes
- Build additional features for Rika web platform and chatbot
- Develop a programme data dashboard
- Conduct user acceptance testing and usability testing
- Deploy updated Rika MVP2 and hand over to Ministry of Health
How proposals are evaluated
| Criterion | Weight / scoring |
|---|---|
| Understanding of the assignment and proposed product approach | 15% |
| UX research, design and accessibility methodology | 10% |
| Engineering architecture, security, data and quality-assurance approach | 20% |
| Relevant experience, portfolio and government or health-sector delivery | 10% |
| Team capability, workplan, handover and support model | 15% |
| Financial proposal and value for money | 20% |
Minimum qualifications
- At least five years of relevant experience delivering user-centred web platforms, chatbots and data products
- Experience in health, youth or public-sector digital products
- Capability in product discovery, UX research, and accessible mobile-first design
- Capability in software architecture, front-end and back-end engineering, and conversational design
- Capability in data analytics, dashboards, secure engineering, QA, and DevOps
- Experience working with government stakeholders in Kenya is highly desirable
- At least three recent client references
- Evidence of successfully taking over, assessing, and improving an existing codebase
Documents to include with your response
- Technical proposal (maximum 10 pages)
- Financial proposal in Kenyan shillings
- Proposed team, roles, availability and CVs
- Three comparable case studies
- Relevant work samples
- Three recent client references
- Detailed workplan with phases, milestones, dependencies, and delivery dates
- Rate card for approved additional work
- Confirmation that the proposal remains valid for 90 days
How to submit
- Method
- Instructions
- Email separate technical (max 10 pages) and financial proposals to [email protected] with subject: Rika Phase Two UX and Engineering Services-Kenya.